Order Cancellation Policy
Welcome to Ranorivta (hereinafter referred to as "we" or "us") online store. To provide you with a more flexible and worry-free shopping experience, we have outlined our detailed order cancellation policy, including the steps to follow, so that you can manage your orders quickly and efficiently when needed.
1. Cancellation Conditions
You may request to cancel an order under the following circumstances:
- Within 48 hours of placing the order, if the order has not yet been shipped, you can cancel it directly without any additional steps.
- After 48 hours of placing the order or once the order has been shipped, direct cancellation is not possible. For these orders, you may contact us for a return and refund after the package is delivered. For more detailed procedures and guidelines, please refer to our Return and Exchange Policy.
This approach ensures both efficient order processing and flexibility for our customers.
2. Cancellation Procedure
- First, contact our customer service team via email or phone, providing your order number, proof of payment, and any other relevant information to submit a cancellation request.
- Our team will review your request promptly and, once approved, notify you immediately with the cancellation result and arrange the refund. This process is designed to be fast and transparent, so you can have peace of mind.
3. Refund Procedure
- Method: Refunds will be returned to the same bank card used for payment (e.g., Visa, MasterCard).
- Processing Time: Depending on your bank's processing speed, refunds are expected to be completed within 10–15 business days. If the refund does not arrive within this period, please contact us for assistance.
4. Contact Information
Address: 302 E PENNSYLVANIA AVE, CREWE, VA 23930-2024, United States
Phone: +1 (917) 937-8288
Email: solutions@ranorivta.com
Online Hours: Monday to Friday, 9:00 to 18:00 (Australia/Sydney, AEST/AEDT)