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Refund Policy

 

Welcome to Ranorivta (hereinafter referred to as "we" or "us") online store. To ensure a smooth and worry-free shopping experience, we have outlined our return and exchange procedures in detail. Please read carefully before placing an order so you can quickly complete any return or exchange if needed.

1. Conditions for Return and Exchange

You may request a return or exchange under the following circumstances:

  • The product has noticeable defects or damage;

  • The product has quality issues that affect normal use;

  • The product has an odor, significant color difference, or other issues that seriously affect its use or appearance;

  • The product does not match the order;

  • Returns without specific reasons, provided the product remains intact and can be resold.

These conditions allow us to quickly evaluate your request and provide an appropriate solution.

2. Validity Period for Returns and Exchanges

From the date you receive your order, you have 35 days to submit a return or exchange request. Please ensure your request is submitted within this period so that we can process it promptly and minimize any waiting time.

3. Shipping Costs

  • For returns or exchanges caused by product defects, quality issues, odor, significant color difference, or incorrect items, the shipping cost will be covered by us.

  • For returns without specific reasons, the shipping cost will be borne by you.

4. Return Procedure

  • Contact us via email or phone and provide your order number, proof of payment, reason for return, and relevant photos or videos for verification.

  • Our customer service team will promptly process your request. Once approved, we will notify you through your provided contact information and give you the return address.

  • Please carefully pack the product along with all accessories, materials, and the return label included in the package into the original packaging and send it to the designated address.

  • Once we receive the item, we will inspect it to confirm it meets the return conditions.

5. Exchange Procedure

  • To request an exchange, contact us via email or phone and provide your order number, proof of payment, reason for exchange, and relevant photos or videos.

  • Our customer service team will quickly review your request and, once approved, provide the return address and notify you.

  • Please pack the product along with all accessories, materials, and the return label into the original packaging and send it to the designated address.

  • Upon receiving and inspecting the item to confirm it meets the exchange criteria, we will ship the replacement item to you within 1-3 business days. 

6. Refund Procedure

  • Refund Method: Refunds will be returned to the same bank card used for payment (e.g., Visa, MasterCard).

  • Processing Time: Refunds are expected to be completed within 10–15 business days, depending on your bank's processing speed. If the refund does not arrive within this period, please contact us for assistance.

7. Liability Statement

We make every effort to ensure a smooth return and exchange process. However, we are not responsible for damages caused by incorrect information provided by the customer (e.g., wrong return address) or inadequate packaging. All returned items must include complete accessories and packaging; otherwise, it may affect the approval and processing of your return or exchange.

8. Contact Information

Address: 302 E PENNSYLVANIA AVE, CREWE, VA 23930-2024, United States
Phone: +1 (917) 937-8288
Email: solutions@ranorivta.com
Online Hours: Monday to Friday, 9:00 to 18:00 (Australia/Sydney, AEST/AEDT)